We may collect personal information from you in several ways, including through our website, at our stores or retailers, via social media, at events or trade shows, through surveys, text messages, emails, or telephone communications. The information we may collect includes:

• Contact details (name, address, email, mobile/phone number)

• Payment and billing details (card/UPI information, billing and delivery address)

• Purchase and transaction history

• Customer service records (queries, feedback, repair or service history)

• Photographs, reviews, and other content you submit

• Personal preferences and demographic details (interests, date of birth, marital status, buying preferences)

• Referral details of friends or family you choose to share

In addition, when you visit our website, open our emails, or interact with our digital tools and social media, we may automatically collect information through cookies, web beacons, and server logs, including:

• IP address

• Device and browser characteristics

• Operating system and language preferences

• Referring URLs and website activity

Your information is used to process orders, deliver products, provide customer support, personalize your experience, improve our services, send transactional and promotional communications (with consent), ensure security, prevent fraud, and comply with legal requirements.

We do not sell your personal data. Information is shared only with trusted service providers such as payment processors, logistics partners, and IT service providers for business operations. We implement appropriate security measures to protect your data. For international users, data may be transferred securely in accordance with applicable global privacy laws. You may request access, correction, or deletion of your data by contacting gems@gemsparadise.com